Terms & Conditions

sizesSizing

All our garments are hand made and sizes may vary so please check our sizing guide before placing your order.

 

Customised colours and Alterations

If you would like a colour other than what is shown please email us identifying what colour you would prefer and we will get back to you. If it is possible to have the garment made in your preferred colour choice there will be an extra charge for this. Please note, special orders are 100% non-refundable. If your garment needs altering we can do this at an additional cost, the amount of which will be dependent on the work involved.

 

Delivery and Returns

We use only the highest quality materials and everything is handcrafted. As each piece is made individually there can be slight variations between the items you see and those you receive, and colours may vary slightly. If for any reason you are not happy with your order, we will make a new item for you or refund your money. Orders take 2-3 weeks to make ready for delivery. Once your order has been placed we can confirm an approximate delivery date.

For special orders we take a 50% non-refundable deposit. For UK orders you must return your garment within 7 days to be eligible for a refund and international customers have 14 days from delivery date. Items must be returned in their original packaging and in the same condition as when the order was sent out. All garments are delivered by Royal Mail Special Delivery.

Price for delivery will be given once your order has been placed.

 

Payment

All payments must be received and cleared before any delivery is made. Alterations and postage cost will be charged on top of the original garment price. If ordering via Etsy please check their payment conditions. If you are ordering via email you will be asked to transfer money to our bank account when placing the order.

 

Privacy

If you would like to be on our mailing list please contact us onĀ info@goldylondon.co.uk.

Your privacy is very important to us. All details you provide are kept strictly confidential and will enable us to keep you up to date of special offers and new collections.